Wednesday, May 6, 2015

Preventing Bill Shock with Radiator

Photo by Thomas Fano
Unexpected bill shock - a huge bill accumulated from roaming - can be a nasty surprise for your customers. It is also one that can be avoided, bot in domestic and in global use. One of the most known use cases is based on EU roaming regulations.

When your client uses mobile phone in other EU countries to go online, there's a limit on what an operator can charge them. The limit is based on EU regulations. To protect the client against excessive data roaming bills, the monthly cost of downloaded data on mobile device is capped, worldwide, at €50, unless something else has been agreed on. Following the EU regulations, a warning is sent when the usage reaches 80 % of the quota.

In addition to EU regulations, a system for warning and limiting data use is needed for global roaming to ensure that your clients will not have a bill shock from their worldwide data usage.

With Radiator, we have already done these kind of solutions for our operator customers who have in turn provided it for their virtual operators. In this post, we will tell you how to do it.

How to use Radiator to prevent Bill Shock

The basic layout of operator infrastructure

Radiator keeps track on the data used by the customer. To do so, Radiator interacts with the billing system where the data plans and client information is stored.

Customer's SIM is used to lookup information about the customer’s current quota usage, data plan, phone number for SMS alerts and possible other information, such as custom limit for data usage. One data plan is typically used for most of the customers, another for enterprise customers and another for customers of a virtual operator.

The client’s updated quota is then stored in the database. When the quota limit is reached, an automated SMS message is sent to the customer. After each month, the data quota is reset in the database and the usage monitoring will start from the beginning.

Customers are happy when their roaming quota is monitored reliably, and operator does not have to allocate any resources to this task. 

What do you need?

The functionality can be done with Radiator Policy and Charging Support. Contact our sales team at sales (a.t) open.com.au.

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